Our Commitment
🔒 Black Horse VPN does not log, monitor, or store any records of your online activity, browsing history, DNS queries, IP addresses, or connection timestamps.
This Privacy Policy explains how Eastridge Networks LLC ("we", "our", or "us") collects, uses, and protects information when you use Black Horse VPN. By using our service, you agree to this policy.
Information We Collect
Account Information: When you register, we collect your email address and a hashed (encrypted) password. We do not collect your name, address, or phone number.
Payment Information: Payments are processed by Stripe, Inc. We do not store your credit card details. Stripe may collect and process payment data according to their own privacy policy.
Device Information: We collect a device identifier (randomly generated), your device model, and operating system to enforce your subscription's device limit. This is not linked to any browsing activity.
Subscription Data: We store your subscription plan, expiry date, and aggregate data usage (in GB). We do not log what websites or services you access.
What We Do NOT Collect
- Your browsing history or visited websites
- Your real IP address while connected to the VPN
- DNS queries or traffic content
- Connection timestamps or session durations
- Any data that could identify your online activities
How We Use Your Information
We use the information we collect solely to:
- Provide and manage your VPN subscription
- Enforce device limits on your account
- Process payments and prevent fraud
- Send service-related communications (billing, updates)
- Respond to support requests
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Data Sharing
We only share your data with:
- Stripe: Payment processing. Subject to Stripe's Privacy Policy.
- Infrastructure Partners: We use third-party data center and cloud infrastructure providers to host our servers. These providers supply backbone connectivity and physical infrastructure only and do not have access to your account data.
- Law Enforcement: Only if required by a valid legal order from a competent authority. As we hold no activity logs, we have no browsing data to produce.
Data Retention
We retain your account data for as long as your account is active. Upon account deletion, we remove your personal data within 30 days, except where retention is required by law.
Payment records may be retained for up to 7 years as required by financial regulations.
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and associated data
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing of your data
To exercise any of these rights, contact us at support@voipnyx.com.
Cookies
Our website uses essential cookies to maintain your session and preferences. We do not use third-party tracking or advertising cookies. You can manage cookie preferences through your browser settings.
Security
We implement industry-standard security measures including encrypted data storage, secure HTTPS connections, and regular security audits. However, no method of transmission over the internet is 100% secure.
International Users
Our servers are located in secure data centers across one or more countries. By using Black Horse VPN, you consent to your data being processed in the countries where our infrastructure operates and wherever Eastridge Networks LLC conducts business.
EU/EEA Users (GDPR): You have the rights listed above and may lodge a complaint with your local data protection authority.
California Users (CCPA): We do not sell personal information. You have the right to know what information we collect and request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the service after changes constitutes acceptance.
Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: support@voipnyx.com
- Company: Eastridge Networks LLC
- Black Horse VPN is a commercial product developed and operated by Eastridge Networks LLC. Eastridge Networks LLC is the legal entity responsible for this service, your data, and all contractual obligations.